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Legal

Flixaria Refund Policy

Last updated: October 30, 2026

At Flixaria, we want your IPTV service to work well for you. Please read this refund policy carefully before you make a purchase: it explains when a refund is possible and how to ask for one.

1. No refund after activation

Once your account is activated and working properly, we do not offer refunds. This includes cases where you have accessed or used the IPTV service.

2. Problem solving and account replacement

If you have any problem with your account, message our support team on WhatsApp, 24/7 (the button is on our contact page). We are committed to solving the problem or, if necessary, replacing your account, at no extra cost.

3. When you get a full refund

If your account never works or is never activated, you are eligible for a full refund. To claim it, contact us within 7 days of your purchase, with proof that the account did not work.

4. How to request a refund

To request a refund for an account that does not work, message us on WhatsApp from our contact page with:

  • your order details;
  • a description of the problem;
  • proof that the account did not work.

We review your request and reply to you on WhatsApp. Never send your full payment-card number.

5. No refund for misuse

No refund is given if the service is misused, including but not limited to:

  • unauthorized account sharing;
  • using a VPN or proxy;
  • breaking our Terms of Service.